Frequently Asked Questions

INCONTROL TOUCH MAP UDPATER – Installation

What is the InControl Touch Map Updater? What is it for?

InControl Touch Map Updater is a free-of-charge software that allows you to download, purchase, and install map updates to your navigation SD card. Without the InControl Touch Map Updater, you cannot download updates to your navigation SD card. Download the InControl Touch Map Updater here.

NOTE: SD-card: The SD card is built in your vehicle’s navigation system and it contains the navigation system licenses with the factory-installed map. To update the map on your navigation system, you need to remove the SD card from its slot (see Owner’s Manual of the vehicle) and insert it into your computer’s SD card reader.

NOTE: The SD Card should always be in the unlocked state (small switch on the side of the SD card) so that the InControl Touch Map Updater can write any required information to it, including downloading and installing new content.

How do I download the InControl Touch Map Updater?

You can download the Map updater software from https://landrover.welcome.naviextras.com website. Go to Get your update page directly.

How can I obtain the latest version of InControl Touch Map Updater?

Once a new version of InControl Touch Map Updater is available, the program will automatically instruct you to update your current version. If you are uncomfortable using this automatic update method, you can choose to install the newest InControl Touch Map Updater from https://landrover.welcome.naviextras.com site and download the installation program accompanying the latest version of InControl Touch Map Updater.

Can I install InControl Touch Map Updater to Windows?

Yes, InControl Touch Map Updater is compatible with Microsoft Windows version 7, 8 and 10.

Can i Install InControl Touch Map Updater to Mac?

Yes, InControl Touch Map Updater is compatible with Mac, OSX 10.10 or newer version.

Do I need an internet connection to download the latest maps/content?

The InControl Touch Map Updater needs to connect to online servers for completing various functions including checking for updates and downloading the latest maps.

How do I start the InControl Touch Map Updater?

When you downloaded and installed the InControl Touch Map Updater, launch it with the icon on your desktop. Remove your SD card from its slot in your vehicle and insert it into your computer (PC or Mac). The InControl Touch Map Updater will automatically read and recognize the navigation data on your SD card.

NOTE: Please make sure that you have turned on your vehicle's navigation system at least once before removing the SD Card and inserting it into your computer.

What languages does the InControl Touch Map Updater support?

The InControl Touch Map Updater is available in multiple languages. Please use the LANGUAGE selector to view all available languages.

INCONTROL TOUCH MAP UPDATER – Usage and operation

How can I create an InControl Touch Map Updater account?

To download map updates you need to create an account in InControl Touch Map Updater application. Start the InControl Touch Map Updater, click on ’Registration’ and provide your name, email address and password.

I forgot my login email. What can I do?

If you forgot the email address that you used for creating the InControl Touch Map Updater account, you must register again. All the content that you have obtained previously will still be available to you, because content is locked to your SD card and not to your InControl Touch Map Updater account.

I forgot my password. What can I do?

If you forgot your password, use the Forgot Password link to recover your password.

MAP UPDATES

How can I update my existing maps or buy extras?

You can update your maps via InControl Touch Map Updater application/software. For a quick reference, follow these 4 steps:

  1. Remove your vehicle’s SD card from its slot and insert it into your computer.
  2. Download InControl Touch Map Updater to your computer and launch it.
  3. Follow the instructions on the screen to update your map.
  4. Re-insert the SD card into your vehicle.

Please check the How to Guide for detailed information.

NOTE: Please make sure that you have turned on your vehicle's navigation system at least once before removing the SD Card and inserting it into your computer.

How can i check the availability of any map updates?

Launch the InControl Touch Map Updater, insert your vehicle’s SD card and the application will automatically recognize available updates for the detected SD Card, and will offer them for download and install. If you want to know before launching InControl Touch Map Updater whether a new map version was released, please sign up for newsletters here to get notified by email.

Can I install available updates later?

Yes, all available updates can be installed at any point in time.

Can I cancel the download and install in progress?

No, the Download and Install process must complete fully to maintain consistency and validity of the map contents on the SD Card. Please do not close the InControl Touch Map Updater or remove the SD Card while Download and Install is in progress.

How long should it take to download the map data?

The download time varies based on the size of the content being downloaded and your internet connection speed. It is recommended to use a broadband internet connection for downloading updates and new contents.

Are the older maps deleted when a new map update is installed?

Yes, newer maps delete and replace the older version of maps.

INCONTROL TOUCH MAP UPDATER – Common problems and solutions

How do I resolve a connection error?

A connection error indicates that the InControl Touch Map Updater is unable to reach the online update servers. Please ensure there is an active internet connection available and try to load the InControl Touch Map Updater again.

Why is the InControl Touch Map Updater not detecting my sd card?

The InControl Touch Map Updater only recognizes a valid SD Card designed for use with the InControl Touch navigation system. Any other SD Cards will not be detected. If the SD Card is damaged or the data has been changed in any form without the use of InControl Touch Map Updater, it could result in the SD Card being unrecognized. You may also want to check if the SD Card slot on your PC or Mac is working correctly.

Why are some of the options greyed out?

The InControl Touch Map Updater automatically recognizes the contents of the connected SD Card. The availability of certain buttons and/or features may be linked to the contents of the SD card.

What do I do if I have lost, broken or damaged my sd card?

You will need to order a new SD Card. Please contact your Jaguar Retailer for further assistance.

Why is my vin shown in the InControl Touch Map Updater?

The InControl Touch Map Updater uses your VIN to authorise a non-transferable licence for the use of maps on your vehicle during the activation process.

Why is my vehicle reporting an invalid vin on the sd card?

A vehicle reports an invalid VIN on the SD Card if the license file on the SD Card has been activated using a VIN from another vehicle. Please ensure you are using the correct SD Card activated for use in the vehicle.

Why is my vehicle not recognising the sd card?

If your InControl Touch Map SD Card is not recognized, please ensure that the SD Card is in the unlocked state (small switch on the side of the SD card) and inserted properly in the SD Card slot in the vehicle. If it is inserted correctly, please switch off the ignition, close all doors of the vehicle and lock the vehicle for 2 minutes before restarting the vehicle. If the SD Card is still not recognized, please observe the error messages that your vehicle is displaying, and contact your Jaguar Retailer for further assistance.

No vin is linked to the sd card? Why?

This message indicates that the InControl Touch Map Updater could not find a Vehicle Identification Number (VIN) on the card. Please contact your Jaguar Retailer.

Why am I seeing ‘The computer has insufficient free space’?

InControl Touch Map Updater needs to first download the selected products from an online server before copying the data to your SD Card. If you see this error, please ensure you have sufficient free space on your computer and restart the download and install process. The free space required varies according to map region. As a rough guide it may be necessary to have up to 10GB of free space.

Why is the download and install process failing?

Possible causes for this could be, the InControl Touch Map Updater is unable to reach the update servers due to network issues, intermittent connection errors or SD Card read/write errors. In most cases, the InControl Touch Map Updater will display appropriate error messages to help identify the issue. If you are experiencing a consistent issue with Download and Install, please contact your Jaguar Retailer for assistance.

Why should the sd card be unlocked?

The SD Card should always be in the unlocked state (small switch on the side of the SD card) so that the InControl Touch Map Updater can write any required information to it, including downloading and installing new content.

Can I use an external sd card reader?

Yes, you can use an external SD Card reader connected to your PC or Mac.

Can I store my own personal data on the sd card?

The InControl Touch Map SD Card is supplied only for use with the InControl Touch Navigation system. The card should not be used for storing any other data. Any changes to the SD Card's content must be carried out only through the InControl Touch Map Updater. Storing other data on the SD Card or making unauthorised changes to data on the SD Card could cause problems with your InControl Touch Navigation system and may invalidate your vehicle warranty.

Can I copy the contents of one sd card to another?

No, copying or duplication of the SD Card contents is prohibited under the terms and conditions of use. Unauthorised copying or duplication of SD Cards is also prohibited.

Do you have a contact centre for support?

Please contact your Jaguar Retailer for further assistance.

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