Dispute resolution

Should You have any question or complaint concerning your order or your purchase, please contact your Jaguar Retailer for further assistance or You can send us your complaint to the dispute-resolution@naviextras.com e-mail address. Customer Support will examine your complaint and revert to You within at the latest 30 days.

In the event that a legal dispute with a Consumer is not resolved through amicable negotiations, the Consumer may initiate a procedure before the competent alternative dispute resolution body, which is the

Arbitration Board of Budapest

Address: 1016 Budapest, Krisztina krt. 99. 3rd floor 310.
Postal address: 1253 Budapest, Pf.: 10.
Telephone: +36 1 488 2131
Facsimile: +36 1 488 2186
E-mail: bekelteto.testulet@bkik.hu
Website: http://bekeltet.hu/

Consumers living within the EU may submit their legal claims to the online dispute resolution platform operated and provided by the European Commission which can be accessed via http://ec.europa.eu/consumers/odr/ in order to reach an out of court settlement.

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